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# Assign Chat to Team Members in Inbox

In this article, you’ll learn how to assign chats to specific team members. You can assign chats:

* Manually from the Inbox, one by one. 
* Or set up automatic assignment to distribute new incoming chats across your team.

Let's look at both of these approaches:

### How to Assign Chats Manually

You can use this approach to assign a specific conversation to a particular team member. 

To get started:

* Click on the **Inbox** option in the left sidebar menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/wanotifier-inbox-menu_h5zjs1.png)

* Once you’re on the Inbox page, use the **search field** in the **Conversations **section to find the contact whose chat you want to assign.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/conversation-search_o0f05g.png)

* Once you’ve found the contact, click on it to open its chat window. Then, use the **Assign Member** dropdown at the top to select the team member you want to assign the chat to.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/assign-chat-to-team_xclnuc.png)

* If the chat is already assigned, you’ll see an **Unassigned** option in the dropdown. Click on that to remove the current assignment. You can then assign the chat to someone else.

### How to Assign Chats Automatically

You can also automatically assign incoming chats to team members. To do that, follow these steps:

* Click on the **Inbox **option in the left sidebar menu.
![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/wanotifier-inbox-menu_p02eyp.png)

* Once you're in the Inbox view, go to the **Conversation** section and click the **Settings** icon at the top.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/conversation-settings_153wat4.png)

* Then, switch to the **Auto-Assign Chat** tab to configure the settings for automatic chat assignment.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/auto-assign-chat_cruvzv.png)

* You can enable the toggle at the top of this tab to **automatically assign new chats to team members in a round-robin sequence**.
* To configure who should receive incoming chats, use the options in the “**ASSIGN CHATS TO**” section. You can assign these chats to: a) All members (admins, managers, and agents), b) Managers and agents only, or c) Agents only. These role-based options help you control which team members will handle which chats, based on their responsibilities in your account.
* Once you’ve selected the appropriate option, click the **Save Changes** button to apply your settings.

Next, we’ll show you [__how to create quick replies for Inbox__](https://help.wanotifier.com/en/article/create-quick-replies-for-inbox-po7h0f/).