> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wanotifier.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Auto-Replies Setup Guide

Keyword-based auto-replies let you respond instantly to common customer queries on WhatsApp by setting up specific trigger words or phrases.

They’re useful for a variety of purposes, such as:

* Providing pricing information when customers send messages with words like “price” or “pricing.”
* Sharing your store hours when they message words like “timings” or “hours.”
* Sending support details when a message contains words like “help” or “support.”

In this article, we’ll show you how to create keyword-based auto-replies to support these use cases.

### **How to Set Up Auto-Replies**

1. Go to **Automations** in the left sidebar menu and select **Auto Replies** from the dropdown.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/auto-reply-option_648pbd.png)

2. Once you’re on the Auto-Replies screen, click on the **Add New Auto Reply** button in the top-right corner. This will open a pop-up.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/auto-reply-screen_c60cx3.png)

3. At the top of the pop-up, under **MESSAGE TEXT**, enter one or more trigger words or phrases separated by commas. These words or phrases will act as triggers when customers send matching messages.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/auto-reply-settings_19a46f7.png)

4. Below that, under the **MESSAGE TYPE** section, choose whether the auto-reply should send a **free-form text message** or a **pre-approved message template**.
5. Further down, enter the message you want customers to receive when they send one of the trigger words or phrases you specified.

That’s it! Your keyword-based auto-reply is now set up. You can enable or disable it anytime from the **Status** column on the Auto-replies screen.

Now that you know how to set up basic automations and auto-replies, we’ll show you [__how to build WhatsApp chatbots__](https://help.wanotifier.com/en/article/whatsapp-chatbots-setup-guide-w45zlh/) to automate real-time conversations.