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# Create Quick Replies for Inbox

Quick replies let you create and save responses to common queries ahead of time and insert them into a chat using a shortcut.

In this article, we’ll show you how to create these replies for your Inbox to help you respond faster during conversations.

Let’s get started.

### How to Create a Quick Reply

1. Go to the **Content Library** in the left sidebar menu and select the **Quick Replies** option from the menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/quick-reply-menu_uww0bh.png)

2. On the Quick Replies page, click on the **Add New Quick Reply** button in the top-right corner. This will open a pop-up.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/add-new-quick-reply_kyfasr.png)

3. In the pop-up, enter a unique shortcut for your quick reply in the **TITLE** field. This is the keyword you'll use to fetch the quick reply from the message field in your Inbox using the** /** command. For example, entering **/welcome** in the chat input will fetch the quick reply saved under the shortcut "welcome", which could be a greeting message like “Hi there! How can I help you today?” Note that this shortcut must be no longer than **25 characters**.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/add-quick-reply-pop-up_pveu81.png)

4. In the **MESSAGE CONTENT** field, enter the content of your quick reply. This can be up to **1,024 characters**.
5. Once you’ve entered the quick reply content, click **Save**.

Note that if you want to update an existing quick reply, you can use the **search field** at the top of the Quick Replies page to look it up.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/quick-reply-search_lnbiva.png)

Once your quick reply appears in the results, click the **edit icon** at the end of its row to update its content.

### How to Use a Quick Reply in Inbox

To use a pre-configured quick reply in your conversation:

1. Open an active conversation in your Inbox.
2. In the chat input field, type **/** followed by the shortcut of your quick reply. For example, **/welcome **or **/hi**.
3. A pop-up will appear showing the matching quick reply (or a list of similar quick replies).

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/quick-replies-pop-up_1o351vf.png)

4. Click on the quick reply or press **Enter** to insert its content into the input field.
5. Finally, click on the **paper plane icon **to send the quick reply.

Next, we’ll show you [__how to manage message delivery blue tick settings__](https://help.wanotifier.com/en/article/message-delivery-blue-tick-setting-16cdpdq/).