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# Fix Error: [132015] Template is Paused

Are you seeing this error when trying to send a message template?

**“[132015] Template is Paused.”**

Let’s look at why this happens and what you can do to resolve it.

### Why do you get this error?

This error occurs when the message template you’re trying to send has been **paused by WhatsApp due to a low quality rating**.

Note that all approved message templates start with a **Quality rating of Pending**, and if they receive negative feedback or show low engagement, WhatsApp lowers their quality rating. 

Here’s how WhatsApp classifies template quality ratings:

* Pending 
* High quality 
* Medium quality 
* Low quality 

When a template reaches the lowest quality rating, WhatsApp automatically pauses it to protect the quality rating of phone numbers using that template.

**How long will the template be paused?**

The duration of the pause depends on how many times the template has reached Low quality status:

* **First time**: Paused for 3 hours
* **Second tim**e: Paused for 6 hours
* **Third time**: The template is permanently disabled

When a template is paused, you **cannot send it to customers**, and any attempt to do so will result in this error.

### How to fix this error

To resolve this error, you can:

1. **Pause campaigns using the affected template** 

Stop any automated messaging campaigns using the paused template. Replace it with another pre-approved template to prevent repeated errors.

2. **Edit your template**

If you think the template’s content led to negative feedback or low engagement, edit it to make it more relevant and helpful.

However, remember that once you edit the template, you **won’t be able to use it** to send notifications **until WhatsApp approves it**.

Also, keep in mind that a pause on a single template will **not immediately affect your phone number’s quality rating** or messaging limit.

However, if you continue sending Low quality message templates, your phone number’s overall quality rating may get impacted in the future.

» [__Learn more about template quality and pausing__ ](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines#quality-rating)