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# Fix Error: [132016] Template is Disabled

Are you getting this error when trying to send a message template?

“**[132016] Template is Disabled.**”

Let’s look at why this happens and how you can fix it.

### Why do you get this error?

This error occurs when the message template you’re trying to send has been **disabled by WhatsApp due to repeated low-quality ratings**.

When a message template receives negative feedback or shows low engagement, WhatsApp gradually lowers its quality rating. If the rating eventually drops to **Low quality**, WhatsApp automatically pauses the template to protect the quality rating of the phone numbers using it.

Note that every time a template is paused, the duration of the pause increases:

* **First time:** Paused for 3 hours
* **Second time:** Paused for 6 hours
* **Third time:** Template is **disabled**

Once a template is disabled, you cannot send it to customers, and any attempt to do so will result in this error.

### How to fix this error

To resolve this error and continue messaging your customers, you have two options:

First, you can **create a new message template** with improved content and submit it for WhatsApp’s approval.

Alternatively, you can **edit the disabled template** and resubmit it for approval. Remember that after editing, you won’t be able to use the template to send notifications until WhatsApp approves it.