> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wanotifier.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Inbox Overview

The Inbox is where you can view and respond to customer messages, assign chats to specific team members, and stay on top of ongoing conversations. You can also collaborate across different teams, such as sales, support, and operations, and set up quick replies and email alerts to optimize response times.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/inbox_1jo1eit.png)

Here’s a quick overview of everything you can do with the Inbox:

### Add or Invite Team Members

You can add your team members to the Inbox so they can view and respond to customer messages. For more details on adding/inviting team members, refer to the article below:

» [__Learn how to add/invite team members__](https://help.wanotifier.com/en/article/add-invite-team-members-to-inbox-14cyody/)

### Assign Chats to Team Members

You can assign chats to specific team members manually or automatically. You can also enable round-robin assignment to distribute incoming chats automatically.

To learn how to assign chats manually or automatically, see the article below:

» [__Learn how to assign chats to team members__](https://help.wanotifier.com/en/article/assign-chat-to-team-members-in-inbox-ygz8qd/)

### Create Quick Replies

You can create quick replies to help your team respond faster to common queries from the Inbox. To learn how to set up and manage quick replies, refer to the article below:

» [__Learn how to create quick replies for Inbox__](https://help.wanotifier.com/en/article/create-quick-replies-for-inbox-po7h0f/)

### Message Delivery Blue Tick Setting

You can choose whether to display blue ticks to customers when you read their messages. This setting can be enabled or disabled at any time. 

To learn how to update this setting, refer to the article below:

» [__Learn how to use message delivery blue tick settings__](https://help.wanotifier.com/en/article/message-delivery-blue-tick-setting-16cdpdq/)

### Email Notifications for Unread Messages

You can receive email notifications for unread messages in your Inbox. To learn how to enable these notifications, check out the article below:

» [__Learn how to enable email notifications__](https://help.wanotifier.com/en/article/email-notifications-for-unread-messages-28l4xh/)

### Mask Phone Numbers in the Inbox

You can enable number masking to hide customer phone numbers from selected team members. To learn how to enable number masking, see the article below:

» [__Learn how to mask phone numbers__](https://help.wanotifier.com/en/article/mask-phone-numbers-in-inbox-1k7wjil/)

Now that you're familiar with the Inbox, start by [__adding or inviting team members__](https://help.wanotifier.com/en/article/add-invite-team-members-to-inbox-14cyody/) to begin assigning chats.