> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wanotifier.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Message Delivery Blue Tick Setting

You can choose whether to show blue ticks to customers when you read their messages. This setting can be enabled or disabled at any time. 

Here’s how messages appear when the blue tick settings are disabled and when they’re enabled:

| ![With blue tick setting disabled](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/blue-tick-off_854j35.jpg) | ![With blue tick setting enabled](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/blue-tick-on_7jsl84.jpg) |

Let’s see how it works:

### How to Enable (or Disable) Message Delivery Blue Ticks

1. Click on the **Inbox** option in the left sidebar menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/wanotifier-inbox-menu_199rxvu.png)

2. In the Inbox view, go to the **Conversation** section and click the **Settings** icon at the top.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/conversation-settings_1cxbiu.png)

3. Next, in the **Inbox** **Settings **tab, enable the **Read receipts **toggle to show blue ticks to your contacts under their messages when you’ve read them.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/read-receipts-settings_64xd0j.png)

Note that you can disable this toggle at any time to hide the read status of messages from your customers.

Now that you know how to manage message delivery blue tick settings, we’ll show you [__how to enable email notifications for unread messages.__](https://help.wanotifier.com/en/article/email-notifications-for-unread-messages-28l4xh/)