> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wanotifier.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Track AI Agent Performance

The AI Agent Insights page shows how your WhatsApp AI Agent is performing. You can use it to see:

* How many conversations the agent handled, and how many are waiting for a human reply
* How the agent's connector tools performed
* Business events reported to the agent
* Each step the agent took in a specific customer's conversation

AI Agent Insights is available on the **Advanced** and **Premium** plans.

To open this page, click on the **Analytics & Reports** option in the left sidebar menu and select **AI Agent Insights** from the dropdown.

The page has four tabs. Let's take a closer look at each.

### Overview

See how many conversations your AI Agent has handled, and how many are currently waiting for a human reply.

Use the **Select date range** field to choose the period you want to check.

If the number of conversations waiting for a human is high, check your Inbox and make sure those chats are assigned to your team.

### Tool Calls

If you've set up Connectors, this tab shows how each connector tool performed. For each tool, you'll see:

* **Tool:** The name of the tool
* **Conversations:** How many conversations used it
* **Avg latency:** How long the tool took to respond, on average
* **Success**, **Error** and **Timeout:** How many calls worked, failed or took too long

To check a single tool, enter its name in the **Tool name** field, for example `get_order_status`.

A high number of errors or timeouts usually means there's a problem with your API or the tool's setup.

### Agent Events

This tab shows business events your systems reported to the agent, like `order_shipped`. For each event type, you'll see how many were **Received** and **Processed**, and the **Avg latency**.

To check a single event, enter its name in the **Event type** field.

### Conversation Trace

Use this tab to see each step the agent took in a customer's conversation, including its replies and tool calls. This helps you understand why the agent replied the way it did.

* Enter the customer's **phone number** with the country code, for example `15551234567`.
* Select the date range and view the results.

Use what you find here to improve the agent. If it keeps getting the same question wrong, add an FAQ, a file or a skill that covers it. See [Train Your WhatsApp AI Agent](https://help.wanotifier.com/en/article/train-your-whatsapp-ai-agent-328ncy/) for details.