> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Track and Analyze Chatbot Sessions

The Bot Sessions page lets you monitor how users interact with your chatbots. You can use this page to view session details for a specific chatbot, such as:

* Contact details of the user who initiated the conversation
* Session status (Started, Ongoing, Waiting, or Completed)
* The session’s start time and last activity time.

You can also stop an ongoing chatbot session if needed.

To open this page, click on the **Analytics & Reports **option in the left sidebar menu and select the **Bot Sessions** from the dropdown.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/chatbot-analytics-menu_1hbkidd.png)

This is what you will see when you open the page (your view will be based on your chatbot activity in your account): 

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/bot-sessions-reports_d3r0cs.png)

Let’s take a closer look at this page.

### Select a Bot

At the top of the page, you’ll see the **SELECT A BOT** dropdown. You can use this to select the chatbot you want to analyze.  It will allow you to see the contact details of users who interacted with that bot, with session-specific information like the status of the conversation, as well as the start and last activity time.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/select-a-bot-dropdown_ra4dqz.png)

### **Bot Sessions Report**

Once you select a bot, the Bot Sessions Report table will display the list of users who have interacted with that bot.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/bot-sessions-report-search-fie_z0nmma.png)

If you want to view the sessions of a particular contact, use the search field above the table. You can also filter sessions by chatbot status using the **Filter by Status** dropdown in the top-right corner.

For each session, you’ll see the following details:

* **Contact**: The name and phone number of the user who initiated the conversation.
* **Status**: Indicates whether the session is Started, Ongoing, Waiting, or Completed.
* **Start Time**: The exact date and time when the session began.
* **Last Activity**: The most recent interaction time within the session.
* **Actions**: If a session is active, you’ll see a **Stop** button here that lets you manually end the session. Please note that the **Stop button is only visible when the session status is either “Ongoing” or “Waiting,”** and will not appear once the session is marked as “Completed.”

Now that you know how to track chatbot sessions, let’s look at [__how to measure the performance of your drip sequences__](https://help.wanotifier.com/en/article/track-drip-sessions-fynhgk/).