> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wanotifier.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Train Your WhatsApp AI Agent

The AI Agent answers customers using the information you give it. In this article, you'll learn how to add that information from the **Configure** tab of the AI Agent page.

To get started, open the [AI Agent page](https://app.wanotifier.com/ai-agent/) and click the **Configure** tab. You'll see six sections: Business Info, FAQs, Skills, Files, Websites and Connectors.

Tip: Use the **test chat** on the right side of the page to check the agent's replies after each change.

### Business Info

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/4-ai-agent-business-info_1e59xs0.png)

Add the basic details the agent should know about your business:

* **Business description:** What you sell, who you serve, and anything the agent should know about how you work
* **Contact email**, **Hours of operation** and **Address**
* **Accepted payment methods**, for example UPI, cards or cash on delivery
* **How to purchase:** Where and how customers can place an order
* **Delivery & shipping:** Areas covered, timelines and charges
* **Return policy:** Return window, conditions and refunds

Click **Save Changes** when you're done.

### FAQs

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/5-ai-agent-faqs_5lai1k.png)

Add the questions your customers ask most often, with the exact answers you want them to get. This is the easiest way to make sure common questions are answered correctly.

* Click **Add FAQ**, enter the question and answer, and click **Save**.

### Skills

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/6-ai-agent-skills_1lzdvkk.png)

Skills tell the agent how to behave in specific situations. For example, "When someone asks about returns, always share the return policy link."

* Click **Add Skill**.
* Enter a **Title**, when the agent should use the skill, and the instructions it should follow.
* Click **Save**.

Meta reviews every skill. If a skill shows as **Blocked**, it failed Meta's content review. Edit the skill to clear it.

### Files
![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/7-ai-agent-files_ld97d9.png)

Upload documents the agent can refer to, like price lists, product catalogs, brochures or policy documents.

* Supported files: PDF, DOC, DOCX, CSV, XLSX, PNG and JPG, up to 100MB each.
* CSV and XLSX files work only if Meta has enabled spreadsheet extraction for your account.

### Websites

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/8-ai-agent-websites_1y3qahr.png)

Add pages from your website, like product, pricing, shipping or FAQ pages.

* Click **Add Website**, enter the URL and click **Save**.

Meta reads these pages in the background, so it can take some time before the agent uses them.

### Connectors (optional)

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/9-ai-agent-connectors_12stwhp.png)

Connectors let the agent look up live data from your own systems, like order status, shipping updates, stock levels or customer records. This is useful for ecommerce stores that want the agent to answer "Where is my order?"

* Click **Add Connector**.
* Enter the **base URL** of your API or MCP server and a description of what the connector lets the agent do.
* Choose how the agent signs in: an API key, OAuth 2.0 client credentials, or mTLS certificates.
* Click **Add connector**.

Then add at least one **tool** to the connector. A tool is one action the agent can take, for example `get_order_status` with the path `/orders/{order_id}`. Give each tool a clear description of when the agent should use it. A connector with no tools is never used.

You'll likely need your developer's help to set up Connectors.

Next, see [AI Agent Pricing and Meta Billing](https://help.wanotifier.com/en/article/ai-agent-pricing-and-meta-billing-1nbpxsl/).