> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wanotifier.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# WhatsApp Flows Overview

WhatsApp Flows are interactive forms that **open directly within a WhatsApp chat**. They enable businesses to guide customers through simple tasks, such as filling out forms, choosing from a list of options, and booking appointments, without sending them to an external website, form, or app.

Here’s what a WhatsApp Flow looks like:

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/whatsapp-flow_16xv3xi.png)

You can use WhatsApp Flows to:

* Capture leads from ad campaigns
* Create signups for newsletters, events, and sales promotions
* Recommend products based on user inputs
* Collect delivery instructions or feedback
* Guide users through appointments, bookings, or registrations

…and much more, depending on your use case

### How to Create WhatsApp Flows

To create a Flow, go to the **Content Library** section in the left sidebar menu and select **Flows**. This is where you’ll find all your existing Flows and the option to create a new one.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/wanotifier-flows-menu_1yw0etv.png)

For more guidance on creating and sending WhatsApp Flows to your contacts, refer to the step-by-step guide below:

» [__Learn how to create and send a WhatsApp Flow__](https://help.wanotifier.com/en/article/create-whatsapp-flows-cjqlyv/?bust=1752557021379)

### How to Manage & Export Flow Responses

Once your Flow is live, you can view incoming responses and export the data by navigating to the **Flow Responses** section under **Analytics & Reports** in the left sidebar menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/wanotifier-flow-responses-menu_aagtal.png)


For detailed instructions on how to manage and export Flow responses, refer to the guide below:

» [__Learn how to manage and export Flow responses__](https://help.wanotifier.com/en/article/manage-export-whatsapp-flow-responses-3ji17x/)

Now that you know what WhatsApp Flows are and how they can be used, let’s walk through the step-by-step process of creating one.

» [__Continue to: Create a WhatsApp Flow__](https://help.wanotifier.com/en/article/create-whatsapp-flows-cjqlyv/)