Add / Invite Team Members to Inbox

You can invite your team members to the Inbox so they can view and respond to customer messages. Once invited, they’ll appear in your team list after accepting the invitation sent to their email.

Follow the steps below to add or invite members to your Inbox:

How to Invite Team Members

1. To get started, navigate to your phone number in the left sidebar menu and click on the Settings icon next to it.

2. Once you’re in the Settings, click on the Manage Team option in the top menu.

3. At the top of the page, you'll see the Invite Team Members input box. Enter the email addresses of all members you want to invite, by adding one email address per line. Note that you can only invite as many members as your subscription plan allows. You can check the allowed limit above the input box.

4. Once you’ve added all the email addresses, click Invite to send the invitations. The invited members will receive an email with an invitation. Once they accept it, they’ll be added to your Inbox.

How to Specify Team Member Roles

Once your team members are added to your account, you can define their roles from the same Manage Team tab.

All you have to do is scroll down to the Your Team Members list below the Invite Team Members section. 

You’ll see each member listed in a separate row. You can assign them a role by using the dropdown menu in the Role column. You can choose between Manager or Agent,  depending on what you want the team member to handle in the Inbox.

• Manager: Users with this role have full access to your number, except billing-related access.
• Agent: Users with this role only have access to the Inbox.

Note that you can also delete team members from your Inbox using the Trash icon at the end of each row.

Next, we’ll show you how to assign a chat to a team member in the Inbox.

Updated on: 16/07/2025