Fix Error: [135000] Generic User Error
Are you seeing this error when trying to send a message template?
“[135000] Generic User Error.”
Let’s look at why this happens and what you can do to fix it.
Why do you get this error?
This error usually occurs when the values you’re passing to the variables in a message template are not supported by WhatsApp.
Some examples of unsupported variable values include
- Emojis
- WhatsApp links
Note that this is a confirmed issue on Meta's end. According to Meta Support, the issue lies in how their system scans for spam or scam templates, which can sometimes result in false positives and cause legitimate templates to be blocked incorrectly.
How to fix this error
Unfortunately, there is no guaranteed solution for this error, but you can try the following:
- Avoid unsupported content in template variables
Do not include emojis, WhatsApp links, or other unsupported content in your template variables. We suggest that you refer to WhatsApp’s template creation guidelines to avoid any potential issues.
- Resubmit or recreate your template
Resubmit the affected template for approval to see if that solves the issue. If that doesn’t work, create a new message template with the same or improved content and submit that for approval.
- Wait for some time
If you still want to use the templates causing this problem, you can wait and see if the issue resolves on its own. While this isn’t a guaranteed fix, it may work if the problem was due to a temporary issue on Meta’s end and they release a fix for it.
We hope that following these steps will help you resolve this error. If you continue to experience issues, please feel free to contact our support team for further assistance.
Updated on: 01/07/2025
Thank you!