Articles on: Inbox

Message Delivery Blue Tick Setting

You can choose whether to show blue ticks to customers when you read their messages. This setting can be enabled or disabled at any time.

Here’s how messages appear when the blue tick settings are disabled and when they’re enabled:

With blue tick setting disabled

With blue tick setting enabled

Let’s see how it works:

In the Inbox view, go to the Conversation section and click the Settings icon at the top.

Next, in the Inbox Settings tab, enable the Read receipts toggle to show blue ticks to your contacts under their messages when you’ve read them.

Note that you can disable this toggle at any time to hide the read status of messages from your customers.

Now that you know how to manage message delivery blue tick settings, we’ll show you how to enable email notifications for unread messages.

Updated on: 17/07/2025

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