Fix: AI Agent Not Available or Not Replying

Having trouble setting up the WhatsApp AI Agent, or is it not replying to your customers?

Let's look at the most common issues and how to fix them.

"Sorry, this content isn't available right now" in WhatsApp Manager

You see this message when you click Accept the terms in WhatsApp Manager, but WhatsApp Manager doesn't show the Meta Business Agent tab.

This means Meta hasn't made the agent available for your WhatsApp Business Account yet. Meta decides this for each account and doesn't share the reason. The usual causes are:

• Your business is in a category Meta doesn't support: finance, government, health, alcohol or gambling
• No business category is set on your WhatsApp Business Account
• Your business is in a country where the agent isn't available yet
• Your business isn't verified, or your account has restrictions
• Your number also uses the WhatsApp Business app (coexistence)

How to fix it: Set a business category, complete business verification and resolve any restrictions in Meta Business Manager. Then click Check again on the AI Agent page. If your business category isn't supported, the agent can't be used on that account.

Your number uses WhatsApp Coexistence

Meta doesn't support the AI Agent on numbers that use the WhatsApp Business app and API together (WhatsApp Coexistence).

How to fix it: Add a new number to WANotifier that uses the Cloud API only, or move your current number fully off the WhatsApp Business app to the Cloud API.

The agent isn't replying to customers

Check these settings on the AI Agent page:

• The agent is paused. Go to Setup → AI Agent and make sure the status shows Agent is active.
• The agent replies to allowlisted numbers only. In Setup → AI Agent, set Who can message the agent to Everyone who messages this number.
• No payment method in Billing Hub. Without one, the agent only replies to numbers on your Agent Allowlist. Add a payment method to the Meta Business Agent Billable Account in Meta's Billing Hub.
• Your team took over the conversation. When someone on your team replies in the Inbox, the agent stops replying in that chat. Click Hand back to AI Agent in the Inbox to let it reply again.
• The agent handed the conversation over. After a handoff, the conversation waits for your team. Reply from the Inbox, or hand it back to the agent.

A skill shows as "Blocked"

Meta reviews every skill you add. A Blocked skill failed Meta's content review and isn't used by the agent.

How to fix it: Go to Configure → Skills, edit the skill and rewrite its instructions. Keep them clear and specific, and avoid content that goes against Meta's policies.

The agent gives wrong or vague answers

The agent can only be as accurate as the information you give it. Add FAQs for the questions it gets wrong, update your Business Info, and check that your files and website pages are up to date.

» See Train Your WhatsApp AI Agent for details.

Still facing an issue? Contact our support team from the chat widget and we'll help you out.

Updated on: 30/10/2026