Fix: Phone Number Status Showing BANNED / Account disabled

Is your Phone Number Status showing BANNED, and you're seeing the Account disabled message in your WhatsApp Manager? If yes, don't worry, we'll help you fix this issue!

If you're getting this error, it means that your WhatsApp Business account has been disabled (not the Meta Business account) because you violated either their Commerce policy or business terms of service.

How to fix this and get your business enabled?

1. Resolve the issue mentioned in their notice

The first step is to identify why your account was disabled and address the issue outlined in the notice from the Meta team.

To do this, open WhatsApp Manager. At the top, where the Account Disabled error is displayed, click the See details in Business Support Home link. This will take you to the account review page, which will look like this:

Under the Disabled status, you’ll find the reason why your account was disabled. Here are the different types of notices you might get:

• Website - If the notice is related to your website, ensure that you enter a correct, currently live website. Avoid entering random URLs in the website fields.
• SPAM - If the notice is related to spam, it means you may have sent messages that were reported as spam by a large number of recipients. Note that in most cases, if this is the reason, you will not be able to get your account restored.
• Commerce Policy Violation - If the notice indicates a violation of the Commerce Policy, it often means your business falls into a category that is not allowed under Meta’s policies.
• Business Policy Violation - If the notice is related to violating Business Policy, in some cases that's related to violating one of their policies, but in most cases we've found that the account gets flagged incorrectly by their system for no valid reason.

Whatever the issue, make sure to resolve it before proceeding. Add as many details about your business as possible in the Meta portal to support your case.

2. Request review

After resolving the issue reported by Meta, the next step is to submit a request for them to review your account.

From the account review page (see the screenshot in the previous step), click the Request Review button in the right-hand section. In the popup that appears, fill in the following text and submit your request:

Hello, I've tried to fix all the issues I could which might have led to the disabling of my account. I request you to please review my WhatsApp Business account now and activate it at the earliest. Thank you.

Meta usually reviews requests within 24 to 48 hours and enables the account if no additional information is required.

In case they do not enable the account, please check everything once again to make sure you've not missed updating any details. Then re-submit the request again for their review.

If the above mentioned steps do not work, as an alternate approach, you can setup a new number.

1. Delete the phone number from the WhatsApp Manager.
2. Then from WhatsApp Business Accounts page, delete your WhatsApp business account.
3. Start afresh by following our step-by-step setup guide to setup new phone number.

Updated on: 01/07/2025