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Quick answers to some of our most frequently asked questions.

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  • Getting Started
  • Setup & Configuration
  • Message Templates
  • Contacts
  • Notifications
  • Integrations
  • Troubleshooting
  • WhatsApp Product Catalog
  • FAQs
  • API Documentation
  • Not getting your Message Templates Approved?
    Message templates are sent to WhatsApp for review. It is not done by us. In most cases the templates get reviewed within 48 hours, sometimes it may take more time for them to review and either approve or reject the template. Usually text only templates get approved very fast. Media based templates with an image, video or document usually takes longer as the review process is manual.Few readers
  • How to Disable Two-step Verification?
    To disable two-step verification, follow the steps outlined below: Go to the Phone Numbers page in your WhatsApp Business Manager (make sure you select the correct Meta Business Account associated with your WhatsApp Business Account). There you'll see a list of all your phone numbers. Click the Settings icon next to the number you want to disable two-step verification for. Then, open the Two-Step VerificatFew readers
  • Messages Showing Skipped After Sending
    When the status of a Contact is Unsubscribed, messages are not sent to them and they are Skipped instead. Please go to Contacts page and you'll be able to see the contacts that are Subscribed and Unsubscribed.Few readers
  • Phone number registration failed.
    During initial setup process of your phone number using Embedded Signup Flow, you might come across this error: This error comes when you try to connect a phone number that was previously attached with some other tool provider and full disconnection from that provider is still pending. How to fix this? - Please reach out to our previousFew readers
  • How to Setup Auto Replies?
    In WANotifier Dashboard from the left sidebar go to Automations Auto Replies Add new. When you will click on "Add New" button, you will see this screen: In 'Message Text' field type the trigger words and in the field below type the message or select the templatFew readers
  • How to Enable Two-Step Verification?
    There are two ways to enable two-step verification for your phone number: From WANotifier settings From WhatsApp Manager Let’s take a look at both methods: Enable Two-Step Verification through WANotifier Open WANotifier, navigate to your account name and phone number in the left-side menu, and click on the arrow next to them to access Settings. 2.Few readers
  • WhatsApp API's Daily Messaging Limit
    When using the official WhatsApp API, WhatsApp sets a daily maximum messaging limit in a rolling 24-hour period depending upon your phone number Status, Quality Rating, and how often your business initiates conversations with unique customers.Some readers
  • How to Mask Phone Numbers in Inbox?
    Phone number masking feature let's you enable masking of contact phone number in the Inbox to prevent your agents from seeing it. You can enable it from My Account Team Members page. Once number masking is enabled for an agent they'll not see the phone number of your customer in the Inbox. WANotifier number masking Let's say your customer number is +919876543210, the agent will see +919Few readers

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