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Quick answers to some of our most frequently asked questions.

Categories

  • Getting Started
  • Setup & Configuration
  • Contacts Management
  • Notifications (aka Campaigns)
  • WhatsApp Message Templates
  • WhatsApp Automation
  • WhatsApp Flows
  • WhatsApp Product Catalog
  • Click to WhatsApp Ads
  • Inbox
  • Analytics and Reports
  • Phone Number Settings
  • API Documentation
  • Integrations
  • Troubleshooting
  • FAQs
  • Message Templates Taking Time to Get Approved?
    Message templates are sent to WhatsApp for review. This process is not handled by us at WANotifier. In most cases, templates are reviewed within 30 minutes to 48 hours, though it may sometimes take longer for WhatsApp to approve or reject a template. Media-Based Templates Text-only templates are usually approved quickly. Media-based templates that include an image, video, or document typically take longer, as they go through a manual review process.Few readers
  • How to Disable Two-step Verification?
    To disable two-step verification, follow the steps outlined below: Go to the Phone Numbers page in your WhatsApp Business Manager (make sure you select the correct Meta Business Account associated with your WhatsApp Business Account). There you'll see a list of all your phone numbers. Click the Settings icon next to the number you want to disable two-step verification for. Then, open the Two-Step VerificatFew readers
  • Messages Showing Skipped After Sending
    When the status of a Contact is Unsubscribed, messages are not sent to them, and they are Skipped instead. Please go to the Contacts page, and you'll be able to see the contacts that are Subscribed and Unsubscribed. We hope this helps you understand why some of your messages appear as Skipped after sending.Few readers
  • How to Enable Two-Step Verification?
    There are two ways to enable two-step verification for your phone number: From WANotifier settings From WhatsApp Manager Let’s take a look at both methods: Enable Two-Step Verification through WANotifier Open WANotifier, navigate to your account name and phone number in the left-side menu, and click on the Settings button next to them. In tFew readers
  • How to Transfer Subscription to Another Number?
    To transfer your WANotifier subscription from one number to another, follow these steps: Step 1 – Go to My Subscriptions page Go to the My Subscriptions page from your account dropdown in the top right corner. Step 2 - Transfer Your Subscription to Another Number On the My Subscriptions page, yFew readers
  • Subscription Showing Free Even After Upgrade?
    Did you just purchase a new subscription, but your account is still showing as “Free”? You’ll need to assign your phone number to the subscription plan for the newly purchased subscription to take effect. To assign your phone number to your WANotifier subscription, follow these steps: Step 1 - Go to My Subscriptions Page Go to the My Subscriptions page from your account dropdown in the top right corner. (https://storage.criFew readers
  • Why is Message Limit Showing as Unavailable?
    If your message limit is showing as Unavailable, it means that your phone number is not yet active, as you haven’t started sending messages from your account yet. Note that when you set up your account for the first time, WhatsApp assigns it a default limit of 250 messages per day. However, this limit won’t appear in your account until you send your first message toFew readers
  • Why WhatsApp Number is Showing Pending?
    If your Phone Number Status on the Dashboard page is showing as Pending, it means that your phone number is not yet active, as you haven’t started sending messages from your account yet. To activate your number and change the status to Connected, you’ll need to send at least one message. You can do this by: Sending a test message to a contact from the ContaFew readers
  • WhatsApp API's Daily Messaging Limit
    When using the official WhatsApp API, WhatsApp enforces a daily messaging limit within a rolling 24-hour period. This limit depends on your phone number’s Status, Quality Rating, and how frequently your business initiates conversations with unique customers. This article explains how these messaging limits work, how to increase them, and what role your account's quality rating plays in the process. Let’s start by understanding how the daily messaging limits are structured and hPopular

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