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Articles on:Troubleshooting
Troubleshoot messages getting failed or account getting banned / disabled / locked.

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  • Getting Started
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  • ERROR: Failed to Verify Your Information
    If you are getting the following shown error, it means WhatsApp is not able to verify your information because of some reason. To fix this issue follow these steps: Open Ad Accounts page. Select your business if it asks, to continue. You might see some restrictions shown there. Click on Request Review and follow tFew readers
  • ERROR: In order to maintain a healthy ecosystem engagement, the message failed to be delivered
    When sending marketing message templates, are you getting the error: In order to maintain a healthy ecosystem engagement, the message failed to be delivered? Let's look at why this error comes and how you can resolve it. Why do you get this error? WhatsApp has introduced frequency capping that restricts the number of Marketing message templates a user can receive during a particular period of time. Different users have different limits set by WhatsApp depending upon how activFew readers
  • ERROR: Message failed to send because of error related to your payment method
    When sending marketing message templates, are you getting the error Message failed to send because of error related to your payment method. If yes, let's look at why this error comes and how you can resolve it. Why are you seeing this error? As the error message suggests, this error comes when there is an issue with your payment related on the Meta Billing portal. Note that WhatsApp API is paid and an active payment method must be available on your WhatsApp Business Account in orderFew readers
  • ERROR: Message Undeliverable
    Are you seeing this error when sending messages: ERROR: Message Undeliverable? This means WhatsApp was unable to deliver your message to a recipient. Let’s look at why this happens and what you can do about it. Why do you get this error? This error can occur due to any of the reasons given below: The recipient phone number is not on WhatsApp If a recipient’s phone number is not registered with WhatsApp, they will not receive your message. The recipient has blocked yourFew readers
  • ERROR: Message not sent. Message failed to send because there were too many messages sent from this phone number in short period of time
    Are you getting this error while trying to send messages? ERROR: Message not sent. Message failed to send because there were too many messages sent from this phone number in a short period of time. Let’s look at why this happens and what you can do to resolve it. Why do you get this error? This error occurs when your WhatsApp phone number exceeds the allowed throughput limit, or the number of messages that can be processed per second. By default, WhatsApp allows up to 80 messaFew readers
  • ERROR: Message not sent. Parameter of type text is missing text value
    When sending a template message, are you getting this error: Message not sent. Parameter of type text is missing text value? Let’s understand why this error occurs and how you can fix it. Why do you get this error? This error usually shows up when you're using a message template that includes variables like 1 , 2 , 3 , and so on, and you send it either through a Notification or from your Inbox with a missing value for these variables. For example, if your message templFew readers
  • ERROR: Message not sent. Recipient phone number not in allowed list: Add recipient phone number to recipient list and try again
    Are you seeing this error when trying to send a message?  Message not sent. Recipient phone number not in allowed list: Add recipient phone number to recipient list and try again Let’s understand why this happens and how you can resolve it. Why do you get this error? This error usually comes when you’ve set up your phone number with WhatsApp API using our Direct setup method, and instead of using live phone number credentials, you are using the credentials of the *test phone numberFew readers
  • Messages Getting Failed? Read this!
    Last updated: 5th Nov, 2024 If you’re not able to send messages or your messages are getting Failed, there can be multiple reasons for that. In this article, we’ll go through some of the common reasons why the messages might not be getting sent from your account. Step 1 - Find the error If your Notifications are getting failed, the first thing to do is check Delivery Status Report of your Notification on the Analytics page. Visit the Analytics Notifications (https://app.wanotifPopular
  • Test Phone Number Limitations
    When you setup WhatsApp Cloud API on the MetaForDevelopers portal, WhatsApp provides you a test phone number that you can use temporarily to test their APIs. You can use this test phone number and it’s API credentials with WANotifier as well to test the APIs with our tool. Now using the test credentials can be good to do some basic testing, but that has some limitationFew readers
  • ERROR: Phone Number Status: BANNED / Account disabled
    Is your Phone Number Status showing BANNED and you're seeing Account disabled message in your WhatsApp Manager? If yes, don't worry, we'll help you to fix this issue! Account disabled If you're getting this error, it means that your WhatsApp Business account has been disabled (not the Meta Business account) because you violated either their commerce policy (https://www.Popular
  • ERROR: Phone Number Status: FLAGGED / Business account has been locked
    If you see Phone Number Status as FLAGGED in your Dashboard and you are getting the error Business account has been locked when trying to send messages, then this article will help you resolve the issue. This usually happens when your recipients are reporting your messages as spam, in turn WhatsApp restricts the account as a warning. As a preventive measure, it is important to note that you should only send messages to those who have opted in to receive messages from you. How to fixSome readers

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