Contact Status: Subscribed and Unsubscribed

Managing your contacts’ subscription preferences is essential for keeping your business account compliant with WhatsApp’s business messaging policies. It also helps ensure that you only send messages to people who actually want to hear from you.

If a contact does not want to receive notifications, you can mark them as Unsubscribed. Contacts marked as Unsubscribed will be automatically excluded from Marketing Notifications.

How to Update Contact Status

You can mark a contact as Subscribed or Unsubscribed in two ways:

• Manually update the status of an individual contact by opening their details in the Contacts page and changing their subscription status.

• Allow contacts to update their own status by letting them specify their preferences. To do this, you can use Basic Automations and set up triggers with the Unsubscribe and Re-subscribe options. They will allow your contacts to manage their opt-in and opt-out preferences by sending phrases like “STOP” (to unsubscribe) or “RESTART” (to resubscribe) in response to your messages.

Now that you know how to update a contact’s status, let’s look at how to add new contacts manually in WANotifier.

Updated on: 02/07/2025