• Inbox Overview

  The Inbox is where you can view and respond to customer messages, assign chats to specific team members, and stay on top of ongoing conversations. You can also collaborate across different teams, such as sales, support, and operations, and set up quick replies and email alerts to optimize response times. Here’s a quick overview of everything you can do with the Inbox: Add or Invite Team MemFew readers

• Add / Invite Team Members to Inbox

  You can invite your team members to the Inbox so they can view and respond to customer messages. Once invited, they’ll appear in your team list after accepting the** invitation** sent to their email. Follow the steps below to add or invite members to your Inbox: How to Invite Team Members To get started, locate your **phone number **in the left sidebar menu and click on the arrow next to it to open the dropdown. Then, click the Settings icon next to your phone number. ![](Few readers

• Assign Chat to Team Members in Inbox

  In this article, you’ll learn how to assign chats to specific team members. You can assign chats: Manually from the Inbox, one by one. Or set up automatic assignment to distribute new incoming chats across your team. Let's look at both of these approaches: How to Assign Chats Manually You can use this approach to assign a specific conversation to a particular team member. To get started: Click on the Inbox option in the left sidebar menu. ![](https://storage.crisp.chat/useFew readers

• Create Quick Replies for Inbox

  Quick replies let you create and save responses to common queries ahead of time and insert them into a chat using a shortcut. In this article, we’ll show you how to create these replies for your Inbox to help you respond faster during conversations. Let’s get started. How to Create a Quick Reply Go to the Content Library in the left sidebar menu and select the Quick Replies option from the menu. ![](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/Few readers

• Message Delivery Blue Tick Setting

  You can choose whether to show blue ticks to customers when you read their messages. This setting can be enabled or disabled at any time. Here’s how messages appear when the blue tick settings are disabled and when they’re enabled: | | ![With blue tick setting enabled](https://storage.crisp.chat/users/helpdesk/website/-/6/6/d/6/66d63a5129ae5000/blue-tick-onFew readers

• Email Notifications for Unread Messages

  You can enable email notifications for unread messages in your Inbox, so you don’t miss important customer conversations. Here’s how it works: How to Enable Email Notifications for Unread Messages Locate your phone number in the left sidebar menu and click the arrow next to it to open the dropdown. Then, click the Settings icon next to your phone number. OFew readers

• Mask Phone Numbers in Inbox

  If your team members (agents) use the Inbox to manage conversations, you may want to hide customer phone numbers from them to protect sensitive contact details. Let's see how that works: How to Enable Number Masking for Specific Agents Navigate to your account name and phone number in the left sidebar menu and click on the **Settings **icon next to them. OnceFew readers